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All faculty, staff & students at Arcadia University have access to Zoom, which is a online video conferencing/meeting system.
Zoom can be used for hosting online meetings, webinars, guest speakers or online classes, and more. Zoom enables interoperability between all major hardware and software video platforms, as well as browsers and mobile apps. You can now meet with virtually anyone, anywhere, anytime.
Zoom (Arcadia single sign-on link)
Zoom has integration with many browsers such as Chrome and Firefox and Google Calendar through an extension add on. There is also a separate app for Windows and Mac as well as iOS and Android Devices. All downloads are located here: https://arcadia.zoom.us/download
For assistance with Zoom, please visit the Zoom Help Center. When logged into Zoom https://arcadia.zoom.us you can find the 24/7 Chat and Phone Support 888-799-0125 and Zoom Resources along the top right. Here is a Zoom Quick Start Guide to get your started using Zoom.
Looking to add Zoom to Canvas? Add Zoom through the Settings of each course to connect with your students virtually.
Arcadia community members have access to Zoom Phone from any device with the Zoom app installed, whether on or off campus. Zoom Phone allows you to use your current work phone number through the app on your phone, computer, or Zoom-compliant deskphone.
Other benefits include:
Learn how to use your Zoom Phone with this quick training video.
Recording of Arcadia University Zoom Phone Training from December 10, 2021
For technical assistance with your Zoom Phone setup or troubleshooting, please contact the IT Helpdesk.
It is also possible for a department to get a telephone handset for a common area or reception center that multiple people can use.
No, your office phone number will not change. You will be given a temporary Zoom phone number during the transition but it will be removed when the transition is complete.
Yes. Learn more about Zoom Phone and caller ID here.
No, the 9 is no longer needed when making outside calls.
Yes, 4-digit extension dialing will continue to work during and after the transition.
There are many reasons to use your computer or mobile phone instead of requesting a new desk phone. Device cost, maintenance and network resources (VOiP) are some of the reasons to avoid a dedicated desk phone. There are however certain use cases where the primary function of a staff member will require them to be on a phone very often. In those cases, we will provide a Zoom-compliant desk phone to that staff member.
Zoom phone does allow for forwarding calls to another number.
You will use your zoom application on your computer to pick up voicemail messages.
No. You can hide notifications of incoming calls anytime you wish, or instead choose to let the call arrive and choose whether to send it directly to voicemail, put your meeting on hold to answer it, or even merge it into the meeting you are having.
Call the IT Helpdesk or email helpdesk@arcadia.edu for assistance.
Yes - you can set working hours on your zoom phone account so that your phone will not ring on your cell phone unless you want it to.
Call logs will be saved for one semester (approximately 5 months). You can download and save important voicemail message transcriptions.
Zoom uses internet data. For it to work you need an internet connection over broadband internet or through a mobile data plan. You can also use a headset attached to your computer to answer or make calls from your Zoom app. As long as you are connected to a WiFi network, your private mobile data plan should not be impacted. Your mobile data plan would have bandwidth consumed if you lost WIFI coverage while using Zoom phone.
A headset is not required to use a zoom phone. If you prefer to use a headset, the IT helpdesk has suggested this type of headset that will work with your computer. Headset purchases will be a departmental expense.