All faculty, staff & students at Arcadia University have access to Zoom, which is a online video conferencing/meeting system.
Zoom can be used for hosting online meetings, webinars, guest speakers or online classes, and more. Zoom enables interoperability between all major hardware and software video platforms, as well as browsers and mobile apps. You can now meet with virtually anyone, anywhere, anytime.
Zoom has integration with many browsers such as Chrome and Firefox and Google Calendar through an extension add on. There is also a separate app for Windows and Mac as well as iOS and Android Devices. All downloads are located here: https://arcadia.zoom.us/download
Arcadia community members have access to Zoom Phone from any device with the Zoom app installed, whether on or off campus. Zoom Phone allows you to use your current work phone number through the app on your phone, computer, or Zoom-compliant deskphone.
Other benefits include:
Voicemail with automated transcription
Easily moving from a voice call to Zoom meeting (videoconferencing and desktop sharing)
Intelligent call routing and auto attendants available
No, the 9 is no longer needed when making outside calls.
Will 4 digit extension dialing continue to work?
Yes, 4-digit extension dialing will continue to work during and after the transition.
Will I receive a new desk phone?
There are many reasons to use your computer or mobile phone instead of requesting a new desk phone. Device cost, maintenance and network resources (VOiP) are some of the reasons to avoid a dedicated desk phone. There are however certain use cases where the primary function of a staff member will require them to be on a phone very often. In those cases, we will provide a Zoom-compliant desk phone to that staff member.
My university phone is currently forwarding to another phone number. Will this continue to work?
Zoom phone does allow for forwarding calls to another number.
How will I access my voicemail?
You will use your zoom application on your computer to pick up voicemail messages.
Will calls in Zoom interrupt my meetings?
No. You can hide notifications of incoming calls anytime you wish, or instead choose to let the call arrive and choose whether to send it directly to voicemail, put your meeting on hold to answer it, or even merge it into the meeting you are having.
How do I get help with an issue setting up or using a Zoom Phone?
Call the IT Helpdesk or email firstname.lastname@example.org for assistance.
Can I set working hours on my Zoom Phone account?
Yes - you can set working hours on your zoom phone account so that your phone will not ring on your cell phone unless you want it to.
How long will my call history and voicemail messages be saved?
Call logs will be saved for one semester (approximately 5 months). You can download and save important voicemail message transcriptions.
Does zoom use data on your phone?
Zoom uses internet data. For it to work you need an internet connection over broadband internet or through a mobile data plan. You can also use a headset attached to your computer to answer or make calls from your Zoom app. As long as you are connected to a WiFi network, your private mobile data plan should not be impacted. Your mobile data plan would have bandwidth consumed if you lost WIFI coverage while using Zoom phone.
Will I receive a headset to use?
A headset is not required to use a zoom phone. If you prefer to use a headset, the IT helpdesk has suggested this type of headset that will work with your computer. Headset purchases will be a departmental expense.