Information Technology

Spring 2021

IT Help Desk Operating Hours:

Monday-Thursday: 8:30am to 5pm (By Appointment)

Friday: 8:30am to 4:40pm (By Appointment)

Saturday and Sunday: Phone Support Only

 

The IT Help Desk will be open during the Spring Semester by appointment only.  This is being done to ensure the safety and wellbeing for both you and our staff as we work to mitigate the spread of COVID-19.

These appointments should be reserved for hardware issues which include: Malfunctioning Arcadia Owned Equipment (We do not repair personal computers) Pickup or Drop Off of Equipment

Submit a Help Desk ticket for the following issues and concerns:

  • Software Installation
  • Connection Issues (Network Related)
  • Basic Tutorials and How-Tos
  • Equipment Troubleshooting (prior to scheduling an appointment)

During this time we cannot accommodate drop ins or anyone that comes in at an unscheduled time for help. We will ask you to wait for your scheduled appointment time if you are early or to schedule an appointment if you do not have one. All appointments will be approved by a member of the ITSS staff, your appointment is guaranteed when you receive a confirmation from ITSS.

As you already know, Canvas Support is always available. You can call the Canvas Faculty/Staff Support Hotline 24/7/365 at 1-844-589-3848 or live chat with Canvas support.

Our Mission

Information Technology (IT) serves the needs of the entire Arcadia University community, both domestic and abroad.  We are striving to build a collaborative Technology Community of Practice, sharing information and building a single, integrated enterprise architecture to enable faculty, staff, and students.  

About Us

The Technology team provides a wide variety of services. Here are some of the main things we do:

  • Support and maintain the campus administrative systems, and the databases that run them. 
  • Create integrations that share data between the many administrative systems.
  • Create and maintain the suite of customized reports, known as IT Reports.
  • Create and maintain custom web applications and utilities.
  • Provide analysis and assistance to administrative and academic departments to help improve business processes and operational efficiency.
  • Provide 3rd-level support for the User Services team.