Information Technology

IT Help Desk Operating Hours:

Monday-Thursday: 8:30am to 5pm (By Appointment)

Friday: 8:30am to 4:40pm (By Appointment)

Saturday and Sunday: Phone Support Only

As you already know, Canvas Support is always available.  You can call the Canvas Faculty/Staff Support Hotline 24/7/365 at 1-844-589-3848 or live chat with Canvas support. 

Information Technology (IT) serves the needs of the entire Arcadia University community, both domestic and abroad.  We are striving to build a collaborative Technology Community of Practice, sharing information and building a single, integrated enterprise architecture to enable faculty, staff, and students.  

The Technology team provides a wide variety of services. Here are some of the main things we do:

• Support and maintain the campus administrative systems, and the databases that run them. 
• Create integrations that share data between the many administrative systems.
• Create and maintain the suite of customized reports, known as IT Reports.
• Create and maintain custom web applications and utilities.
• Provide analysis and assistance to administrative and academic departments to help improve business processes and operational efficiency.
• Provide 3rd-level support for the User Services team.